Our purpose
To connect Tasmanians to knowledge, ideas and community through our libraries and archives
Our values
- Aspiration – a culture of high expectations.
- Respect – Respecting ourselves, others, our past and our environments.
- Courage – Seeking opportunities and embracing challenges.
- Growth – Always learning and improving
Our Service
We are committed to excellence in service delivery through the high quality of:
- our programs
- our people
- our resources
Our commitment to you
When we deliver services to you we are:
- respectful
- friendly
- professional
Our communications are:
- in plain English
- positive
- helpful
- clear
- personalised
- timely
Help us to help you
Show respect for:
- other clients
- our staff
Treat our spaces and collections with care
Timely service delivery
We provide our services in a timely manner. You will be referred to the appropriate person with a minimum of delay. If there is a delay, you will be advised.
- In person – We aim to give you assistance within 5 minutes of your arrival at a service point.
- By phone – We aim to answer telephone calls within 90 seconds with the staff member’s work area and name identified. Calls are switched through if staff are absent. We aim to acknowledge or respond to telephone messages by the next working day.
- Written communication – You can expect us to acknowledge or reply to your written communications as soon as possible and at the latest within 5 working days of receipt.
Give us feedback about our service
Feedback welcome
Contact us:
- Using our feedback form
- in person at your nearest location
- by mail to GPO Box 623 HOBART 7001