Need help? Ask us!

We can help you with:

  • Research and information enquiries:

    • Chat with us online Monday to Friday 9.30am-5:00pm (local time) or call us on (03) 6165 5538 or send us an email.
    • If your question requires research use this form to seek help.

  • General enquiries:
    • Chat with us online Monday to Friday 9.30am-5.00pm (local time) or call us on (03) 6165 5600 or send us an email.

Hints on research and finding information

Check out our guides on:

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We supply information or provide a search path as guided by the National and State Libraries Australasia (NSLA) principles and service guidelines.


We provide:

Up to one hour of research on most enquiries. We may spend more time on enquiries which require researching materials unique to our library and archives.

We are not able to do:

  • Lengthy or ongoing research.
  • Research assistance to people overseas or interstate when that information is available to them locally.
  • Searches for missing persons.
  • Valuations, legal and medical advice.


For more in-depth research help, you may choose to hire a private researcher:

These lists are provided for your convenience - the researchers are not connected with us.


Chat service

Ask a librarian or archivist online.


Monday-Friday 9.30am - 5pm (local time).



Mobile users during service hours