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General Enquiries


Phone (03) 6165 5600

Available from 9:00 am to 5:00 pm Monday to Friday

Chat Online:

Use our Online Chat service

Available from 9:30 am to 5:00 pm Monday to Friday

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Library assistance, learning support and most queries

Find your nearest location

  • to renew your library items. You can also renew items online.
  • for learning support
  • for most queries

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Need help finding information?

Ask us for archives and heritage, general information or research support.

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We welcome your feedback

Please use our feedback form.

Tim​​​ely service delivery

We provide our services in a timely manner. You will be referred to the appropriate person with a minimum of delay. If there is a delay, you will be advised.

  • In person - We aim to give you assistance within 5 minutes of your arrival at a service point.
  • By phone - We aim to answer telephone calls within 90 seconds with the staff member's work area and name identified. Calls are switched through if staff are absent. We aim to acknowledge or respond to telephone messages by the next working day.
  • Written communication - You can expect us to acknowledge or reply to your written communications as soon as possible and at the latest within 5 working days of receipt.

See our Service Commitment

Head Office

91 Murray Street, Hobart, Tasmania, 7000.

Library Network

Note that all Libraries are currently closed due to COVID-19
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