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Tim​​​ely service delivery

We provide our services in a timely manner. You will be referred to the appropriate person with a minimum of delay. If there is a delay, you will be advised.

• In person - We aim to give you assistance within 5 minutes of your arrival at a service point.
• By phone - We aim to answer telephone calls within 90 seconds with the staff member's work area and name identified. Calls are switched through if staff are absent. We aim to acknowledge or respond to telephone messages by the next working day.
• Written communication - You can expect us to acknowledge or reply to your written communications as soon as possible and at the latest within 5 working days of receipt.